Privacy Policy

2.1    Our App is owned and operated by Us.

2.2    Our Data Protection Officer is: Ryan Purvis

2.3    Email address: dataprivacy@lets-speek.com

4.1    Personal data is defined by the General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) (where applicable in relation to the storage retention and processing of EU personal data), the retained EU law version of the General Data Protection Regulation ((EU) 2016/679) (the "UK GDPR"), as it forms part of the law of England and Wales, Scotland, and Northern Ireland by virtue of section 3 of the European Union (Withdrawal) Act 2018 and the Data Protection Act 2018 (collectively, "the Data Protection Legislation") as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'.

4.2    Personal data is, in simpler terms, any information about You that enables You to be identified. Personal data covers obvious information such as Your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

6.1    Depending upon Your use of Our App, We collect and hold some or all of the personal and non-personal data set out below, using the methods also set out in the table. Please also see Part 14 for more information about Our use of Cookies and similar technologies.

6.2    We may collect, retain, store or process certain Special Category data when providing Our App. Special Category data is:

6.3    We do not collect, retain, store or process Special Category Data in terms of Part 6.2 unless it is volunteered by a User. If a User volunteers any Special Category Data to Us it is deemed that the User gives explicit consent (and has the authority to give said explicit consent) to the collection, processing, use and retention of such Special Category Data for the purposes of Us providing Our Services to the User.

6.4    For information on what Special Category data We may collect as part of Our Services and our lawful basis for the collection and use of this data please see the table below and Part 7 of this Policy.

6.5    Our App is not intended to be used by minors. "Minors" are individuals under the age of 18 (or under a higher age and deemed under the age of full legal responsibility as provided in the User's country or territory of residence). We may however collect personal data pertaining to minors when providing Our Services. We do not collect data pertaining to minors unless it is volunteered by User. If a User volunteers any personal data pertaining to minors to Us it is deemed that the User gives explicit consent (and has the authority to give said explicit consent) to the collection, processing, use and retention of such personal data pertaining minors for the purposes of Us providing Our Services to the User.

6.6    For information on the data We may collect pertaining to minors as part of Our Services our lawful basis for the collection and use of this data please see the table below and Part 7 of this Policy.

9.1    We will only store Your personal data in the UK. This means that it will be fully protected under the Data Protection Legislation.

9.2    The security of Your personal data is essential to Us, and to protect Your data, We take a number of important measures, including the following:

10.1    If We sell, transfer, or merge parts of Our business or assets, Your personal data may be transferred to a third party. Any new owner of Our business may continue to use Your personal data in the same way(s) that We have used it, as specified in this Privacy Policy.

10.2    In some limited circumstances, We may be legally required to share certain personal data, which might include Yours, if We are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10.3    We may share Your personal data with other companies in Our group for administration and company management purposes. This includes subsidiaries.

10.4    We sometimes contract with the following third parties to process data to supply certain products and App and process data on Our behalf:

10.5    If any of Your personal data is shared with a third party, as described above, We will take steps to ensure that Your personal data is handled safely, securely, and in accordance with Your rights, Our obligations, and the third party's obligations under the law, as described above in Part 9.

10.6    If any personal data is transferred outside of the UK/European Union, We will take suitable steps in order to ensure that Your personal data is treated just as safely and securely as it would be within the UK/European Union and under the Data Protection Legislation, as explained above in Part 9.

11.1    In addition to Your rights under the Data Protection Legislation, set out in Part 5, when You submit personal data via Our App, You may be given options to restrict Our use of Your personal data. In particular, We aim to give You strong controls on Our use of Your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which You may do by unsubscribing using the links provided in Our emails).

11.2    You may also wish to sign up to one or more of the preference App operating in the UK: The Telephone Preference Service ("the TPS"), the Corporate Telephone Preference Service ("the CTPS"), and the Mailing Preference Service ("the MPS"). These may help to prevent You receiving unsolicited marketing. Please note, however, that these App will not prevent You from receiving marketing communications that You have consented to receiving.

13.1    If You want to know what personal data We have about You, You can ask Us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a "subject access request".

13.2    All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

13.3    There is not normally any charge for a subject access request. If Your request is 'manifestly unfounded or excessive' (for example, if You make repetitive requests) a fee may be charged to cover Our administrative costs in responding.

13.4    We will respond to Your subject access request within 28 days and, in any case, not more than one month of receiving it. Normally, We aim to provide a complete response, including a copy of Your personal data within that time. In some cases, however, particularly if Your request is more complex, more time may be required up to a maximum of three months from the date We receive Your request. You will be kept fully informed of Our progress.

14.1    Our App may place and access certain first party Cookies on Your or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve Your experience of Our App. We have carefully chosen these Cookies and have taken steps to ensure that Your privacy and personal data is protected and respected at all times.

14.2    By using Our App You may also receive certain third party Cookies on Your device. Third party Cookies are those placed by websites, App, and/or parties other than Us. Third party Cookies are used on Our App for analytics tracking. For more details, please refer to section 6, above, and to section 14.6 below. These Cookies are not integral to the functioning of Our App and Your use and experience of Our App will not be impaired by refusing consent to them.

14.3    All Cookies used by and on Our App are used in accordance with current Cookie Law.

14.4    Before Cookies are placed on Your device, You will be shown a pop-up requesting Your consent to set those Cookies. By giving Your consent to the placing of Cookies You are enabling Us to provide the best possible experience and service to You. You may, if You wish, deny consent to the placing of Cookies; however certain features of Our App may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.

14.5    Certain features of Our App depend on Cookies to function. Cookie Law deems these Cookies to be "strictly necessary". These Cookies are shown below in section 14.6. Your consent will not be sought to place these Cookies, but it is still important that You are aware of them. You may still block these Cookies by changing Your internet browser's settings as detailed below in section 14.10, but please be aware that Our App may not work properly if You do so. We have taken great care to ensure that Your privacy is not at risk by allowing them.

14.6    The following first party Cookies may be placed on Your device:

14.7    Our App use analytics App provided by Posthog. Analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our App is/are used. This, in turn, enables Us to improve Our App. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to Your privacy or Your safe use of Our App, it does enable Us to continually improve Our App, making it a better and more useful experience for You.

14.8    The analytics service(s) used by Our App uses Cookies to gather the required information.

14.9    The analytics service(s) used by Our App use the following Cookies:

14.10    In addition to the controls that We provide, You can choose to enable or disable Cookies in Your internet browser. Most internet browsers also enable You to choose whether You wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in Your internet browser or the documentation that came with Your device.

14.11    You can choose to delete Cookies on Your device at any time, however You may lose any information that enables You to access Our App more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that You keep Your internet browser and operating system up-to-date and that You consult the help and guidance provided by the developer of Your internet browser and manufacturer of Your device if You are unsure about adjusting Your privacy settings.

16.1    We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if We change Our business in a way that affects personal data protection.

16.2    Any changes will be immediately posted on the https://lets-speek.com/privacy-policy/. If the changes materially affect the way in which We collect, process, retain or store Your personal data, You will be required to accept these revised Terms. Any minor changes will be deemed to have been accepted on Your first use of Our App following the minor alterations. We recommend that You check this page regularly to keep up-to-date. This Privacy Policy was last updated on 10 September, 2025.

In addition to services listed in our web Privacy Policy, the mobile app uses:

You have the same rights as web users under UK GDPR:

Both disclosures are reviewed and updated whenever our data practices change.

We will notify you of material changes to mobile data collection through:

• In-app notification
• Email to your registered address
• Update to this addendum with new "Effective Date"

Continued use of the app after changes constitutes acceptance of the updated policy.