Speek Parent System

Get Help

Having trouble with the Speek app? We're here to help.

Email: product@lets-speek.com

Response Time: Within 24-48 hours on weekdays

Important: If You Need Urgent Help

Speek provides ongoing support for parents, but we are not a crisis service.

If your child is in immediate danger:

Call 999 – Emergency services
Call 111 – NHS non-emergency helpline
Samaritans: 116 123 – Available 24/7
Childline: 0800 1111 – Support for young people
Papyrus (under 35s): 0800 068 4141 – Prevention of young suicide
Shout Crisis Text Line: Text SHOUT to 85258 – 24/7 text support

Frequently Asked Questions

Account & Login

Q: How do I create an account?

A: Download the Speek app from the App Store or Google Play Store, tap 'Sign Up,' and follow the registration steps. You'll need to provide your email address and create a password. After verifying your email, you'll complete an eligibility check and onboarding questionnaires.

Q: I forgot my password. How do I reset it?

A: On the login screen, tap "Forgot Password" and enter your email address. You'll receive a password reset link via email within a few minutes. If you don't see it, check your spam folder. If you still need help, email us at product@lets-speek.com.

Q: I'm not receiving the verification email

A: Check your spam or junk folder. If you still don't see it, request a new verification email from the login screen. Ensure the email address you entered is correct. If problems persist, contact us at product@lets-speek.com.

Using the App

Q: How do I access learning resources?

A: After enrolling in a programme, tap 'Resources' from your homepage or the main menu. You'll find videos, podcasts, and articles organised by topic. You can browse by theme or search for specific questions.

Q: How do I book a 1-1 call with a clinician?

A: Navigate to '1-1 Calls' from your enrolled homepage. You'll see a calendar showing available appointment slots. Select a time that works for you and confirm your booking. You can book up to 8 calls during your programme (maximum 1 per week).

Q: How do I message a clinician?

A: Tap the chat icon in the top navigation bar. You can start a conversation with the clinical team, and any available clinician will respond to your message. You'll receive notifications within the app when you get a reply.

Technical Issues

Q: The app won't load or is running slowly

A: Try these troubleshooting steps:

Check your internet connection (Wi-Fi or mobile data)
Close the app completely and reopen it
Check if there's an app update available in your app store
Restart your device
If the problem continues, try uninstalling and reinstalling the app

If none of these work, email us at product@lets-speek.com with details about your device and the issue.

Q: What devices and operating systems are supported?

A: Speek is available for:

iPhone and iPad running iOS 15.0 or later
Android phones and tablets running Android 8.0 or later
Web browser access via app.lets-speek.com

Q: Videos or audio content won't play

A: Ensure you have a stable internet connection. Videos and podcasts require good bandwidth. Try switching between Wi-Fi and mobile data. If the problem persists, check your device's volume settings and make sure the app has permission to play media.

Q: I'm not receiving notifications

A: Check your device settings to ensure notifications are enabled for Speek. On iPhone: Settings > Notifications > Speek. On Android: Settings > Apps > Speek > Notifications. Make sure 'Do Not Disturb' mode isn't blocking notifications.

Privacy & Account Management

Q: How do I delete my account and data?

A: You can delete your account and all associated data by visiting: app.lets-speek.com/delete-my-account

This will permanently remove:

Your account information
All form responses and personal data
Chat message history
Booking history

This action cannot be undone. If you're unsure, please contact us first at product@lets-speek.com.

Q: Where is my data stored?

A: We primarily store data in the UK and comply with UK GDPR regulations. For full details about how we handle your data, please see our Privacy Policy.

Q: Who can see my information?

A: Your personal information is only accessible to:

Speek clinical team members who support you
NHS trust staff (if you were referred through the NHS)
Authorised Speek staff for technical support purposes

We never share your data with third parties for marketing purposes. See our Privacy Policy for complete details.

Report a Bug

Found something not working correctly? Help us improve by reporting it:

Email product@lets-speek.com with:

Subject line: "Bug Report"
Description: What went wrong?
Steps to reproduce: What were you doing when it happened?
Device info: iPhone/Android model and operating system version
Screenshots: If applicable, to help us understand the issue

Request a Feature

We'd love to hear your ideas for improving Speek!

Email product@lets-speek.com with:

Subject line: "Feature Request"
Description: What would you like to see added?
Why it matters: How would this help you or other parents?

We review all suggestions and consider them for future updates.

Additional Resources

Still Need Help?

If you haven't found the answer to your question, please get in touch: